How Empathy Skills Training can Reduce Burnout While Improving Leadership, Clinician and Patient Well-Being

May 2, 2023

Helen Riess, MD, Founder, Chief Scientific Officer and CEO of Empathetics, Inc.

I had the absolute pleasure of interviewing Dr. Helen Riess on Hope for Healthcare recently! Dr. Riess is the CEO and Founder of Empathetics- a company that provides evidence-based empathy and communication skills training for healthcare and allied health professionals and front line staff. In our podcast discussion, Dr. Riess explains how Empathic Skills Training for clinicians and healthcare leadership benefits every aspect including the patient experience, reducing burnout and improving resilience, improves clinical outcomes, team collaboration and communication, as well as increases the bottom line. Dr. Riess is transforming healthcare organizations nation wide! Please tune in to our episode to hear more about her impact.
 
Discussion Points:
 
  • What was your own journey to discovering the impact of Empathic Skills Training in healthcare?
  • How does applying learned empathy skills improve productivity, clinician well-being and also help to reduce burnout?
  • Why is Empathic Skills Training essential for healthcare leadership?
  • How does Empathy relate and to the patient experience and the bottom line?
Listen to the complete podcast.

 

 

 

Helen Riess, MD

Founder, Chief Scientific Officer and CEO of Empathetics, Inc.

Dr. Riess is a Harvard clinical and research psychiatrist at Massachusetts General Hospital and Associate Professor of Psychiatry at Harvard Medical School.

In 2012, Dr. Riess founded Empathetics.com a company that provides evidence-based empathy and communication skills training for healthcare and allied health professionals and front line staff.  Dr.Riess is an internationally recognized speaker on the topic of empathy and emotional intelligence. Her TEDx talk “The power of Empathy TEDX” has been viewed more than 750,000 times.  Her new book, The Empathy Effect has been licensed in 10 foreign countries and has been translated into Korean, Polish, and Italian, Spanish, and an audio book.  Dr. Riess and her teams are dedicated to transforming organizational systems into compassionate care systems. Her research has been published in leading medical journals and has won numerous awards.

Dr. Katie Cole

Affectionately called “The Healer’s Healer,” Dr. Katie Cole is an award-winning psychiatrist and consultant who works with physicians and organizations to reinvigorate their passion for medicine, create healthier work/life balance, and prevent costly burnout.